The insurance sector together with the rest of the country is going through difficult, unprecedented times. Clearly the first priority is supporting the health and wellbeing of your staff and enabling delivery of critical services to your customers. In this blog we look at how tactical automation – implemented remotely – in as little as 4 weeks could help you.
Managers and senior leaders in the sector have undertaken an impressive, herculean effort in a short period to enable staff to work from home and make other changes to ensure staff safety and compliance with government policy. Laptops have been sourced and shipped, basic IT systems sorted and new ways of working implemented for tens of thousands of staff.
Looking after your staff
This is potentially a very stressful time for managers at all levels and for your staff. Outside of work many are worried about their own health and that of family members while also having to look after children normally in school. Staff working from home may be experiencing both loneliness and some acute stress. The challenge of dealing with manual processes, use of paper and a multitude of spreadsheets is magnified many times over while people are working remotely.
So, what can you do? Once you have people safely working from home, this may be the time to consider tactical automation to alleviate unnecessary stress and build future resilience – consider:
Looking after your customers
Just like your staff, for many of your customers this is a time of unprecedented stress. In the insurance world, organisations are impacted differently. Brokers that normally engage with customers face to face will need to find new ways of engaging with customers while insurers will be thinking about how to go direct to new segments of the market. Claims departments (unless you are dealing with queries regarding business interruption or travel insurance) may be running below capacity for the time being.
Brokers may consider:
Insurers may consider:
Current uncertainty may become the new certainty
The current challenges and the risk of further potential waves of this virus is likely to be with us for the foreseeable future. So, in addition to looking after your staff and customers immediate needs, what should you consider in the medium term?
Please contact firstname.lastname@example.org if you would like to discuss how we can help you implement quick-win automation – remotely – in as little as 4 weeks.