The client provides claims management and administrative solutions servicing clients across a global network of more than 70 countries.
Data was manually captured in the field by brokers and loss adjusters and then re-keyed into local systems. These manual processes and the multitude of local claims management systems created a barrier to scaling.
The client had decided to deploy Appian globally to act as a centralised case management solution. However, they didn’t have a solution that allowed them to collect data in the field and sync the update into the central solution.
psKINETIC brought our deep expertise in developing and managing enterprise Appian solutions through:
An end-to-end solution from data capture in the field, to in-take with a central case management solution. The solution removed the need for manual data capture in the field and the associated re-keying of data.
The mobile app was developed and deployed to the first country in less than 4 weeks.
The solution delivered within an Appian architecture allowed flexibility for change across its components.