The client manages a national portfolio of assets, where they onboard, manage and off board tenants. The end-to-end management of leases is a complex process where the activities of a number of internal and external teams need to be orchestrated. Parts of the business process must be completed in a strict sequential order whereas other processes can be performed in parallel.
The existing solutions in place resulted in re-keying, manual processes between teams, tracked on spreadsheets. In additional to these inefficiencies, there were increasing compliance requirements from the regulator.
The client attempted to implement a solution; however the project was unsuccessful. psKINETIC was engaged to review the previous project attempt and set out an implementation that would lead to a successful outcome.