Robotic Process Automation, or RPA, has enormous potential to improve efficiency in business – and healthcare is the latest industry to begin leveraging the technology.
RPA allows repetitive tasks to be completed by a machine or ‘bot’.
Much in the same way robots have revolutionised the manufacturing industry, RPA is altering the way we think about automation and business process.
It lends itself to the kind of repetitive tasks encountered across the NHS: data entry, updating records and, managing referrals. Typically, these types of tasks can be time-consuming and error prone. With a bot the opposite is true.
We have deployed bots capable completing work to the equivalent of 3.5 FTEs, with greater consistency and at a fraction of the cost.
For one customer we have introduced our bots to automate patient registration in a large clinical system. Our customer completes around 45,000 patient registrations a year. In the past, each registration took on average 8 minutes. By automating over 96% of patient registrations we’ve freed up staff time and delivered an in-year saving of over £100,000.
For healthcare providers or referral hubs looking to get started with RPA it can be a daunting prospect and, if poorly executed, add unnecessary expense.
We have developed our RPA expertise over several years and now offer the technology as a managed service – RPA-as-a-service.
We have a dedicated client support team that is responsible for delivering process changes and resolving any issues. For our customers this provides assurance that the automation will run at a high success rate, without error.