Although aware of their inefficiencies within their middle office, this client did not understand the root causes or how they could be improved.
Case Studies
One of Europe’s leading alternative asset management organisations. Growing at significant pace, the solution used to track restricted entity information became unmanageable, complex spreadsheets containing unreliable data.
One of the world’s leading insurance companies. The existing processes for their medical management division had grown organically as the department had increased. The case management process was support by multiple solutions and manual excel processes.
The client’s existing process for pre-authorisation of treatment was a manual, multi-step process. The admin team would request specific information to pass over to an independent expert panel. Decision rules were in place, however there was a heavy reliance on manual checking.
The client is a multinational financial services company. They were running business critical human capital processes operated by teams from the USA, India and UK. Each of these teams were using separate solutions to operate their processes.
The client is an NHS organisation that improves patient experiences by working innovatively and collaboratively with GPs, clinicians and other health partners. The organisation had pioneered Referral Management based on peer review and education.
Risk management is a critical factor for business performance. The client was experiencing growth by increasing the number of traders and instruments being traded. Requiring a number of manual steps to combine multiple data sources, their risk reporting process was no longer scalable for their business needs.
The client manages a national portfolio of assets, where they onboard, manage and off board tenants. The end-to-end management of leases is a complex process where the activities of a number of internal and external teams need to be orchestrated.
The client provides claims management and administrative solutions servicing clients across a global network of more than 70 countries. Data was manually captured in the field by brokers and loss adjusters and then re-keyed into local systems. These manual processes and the multitude of local claims management systems created a barrier to scaling.