The client is an NHS organisation that improves patient experiences by working innovatively and collaboratively with GPs, clinicians and other health partners. The organisation had pioneered Referral Management based on peer review and education. This work led to better care for patients and delivered substantial cost savings.
The existing solution used by the client restricted them from scaling or meeting the requirements to transform referral management.
psKINETIC worked closely with the client to design and develop a referral and case management solution using intelligent automation technologies.