NHS Organisation


The client is an NHS organisation that improves patient experiences by working innovatively and collaboratively with GPs, clinicians and other health partners. The organisation had pioneered Referral Management based on peer review and education. This work led to better care for patients and delivered substantial cost savings.

The existing solution used by the client restricted them from scaling or meeting the requirements to transform referral management.


psKINETIC worked closely with the client to design and develop a referral and case management solution using intelligent automation technologies.

  • Robotic process automation to extract data and documents from GP systems
  • Appian as a low code platform for referral and case management workflows
  • Intelligent document processing to extract data from documents
  • Rules engine for automatic referral routing based on clinical rules


  • Dramatic reduction in staff required to run the service
  • Shortening of end-to-end cycle time
  • Fully automated, reducing errors and improving MI