PBWM clients have been using multiple initiatives and strategies to improve operational excellence. The focus, on people, process, and automation to provide differentiation in a highly competitive growing market.

We assist our clients with:

• Cost base optimisation
• Technology solution selection
• Target operating model design
• Proposition development

To achieve operational excellence, we focus on 3 pillars:

• Excellence Principles – provide strategic guidance to the PDWM team to improve development and management from an operational perspective
• Key Stakeholders – Views must be considered to ensure a balance between diverging strategic and operational targets, as well as front and back-office functions.
• Building Blocks – cover all operational areas ensuring the framework comprehensiveness

Operational effectiveness affects all parts of the business and involves major and critical change. C-level and key stakeholder buy-in is key to program success.