Covid-19: You have probably gone through the first phase of implementing homeworking, etc. Now attention has to turn to BAU…but in the context of social distancing and potential waves of the pandemic. Large-scale programmes have probably been deferred; now you need to focus on quick wins and tactical automation to better support your staff, your customers and ultimately you bottom line. Please contact us if you would like to hear about remote implementation of AI-supported automation in less than 4 weeks.

    Learn More

    • Ripping out legacy systems is risky and expensive…our approach is different
    • We use ‘Intelligent Glue’ to connect and enhance existing systems & data to deliver immediate return
    • We help customers embed powerful AI into existing processes

    Drive Retention / Cross-Selling

    Understand you customers by connecting multiple systems, use the rich data in your current systems - and add AI and automation to drive additional revenue.

    Connect Front-Middle-Back Office

    Glue together existing systems: Capture better data to drive top line, reduce cost of semi-manual processes, eliminate error, better control.

    Embed AI into existing processes and systems

    Your staff are making 10,000+ decisions every week – we can infuse AI into existing processes and kick off machine learning; within days or weeks of training, the algorithm will deliver value.

    Speedier KYC & Customer Onboarding

    Don’t let ever-changing KYC slow down customer acquisition. By gluing together existing systems you can reduce time, manual work & you can monitor success.

    Data: Don’t just talk about it

    The problem is never the BI tool…the problem is getting to the data and taking action. Don’t rip out, extract rich data from your legacy systems, embed automated data collection and trigger action.

    Lower Cost of Compliance

    You don’t need a GRC point solution. Connect and enhance existing to reduce cost, ensure consistent processes, audit control and speedy reporting.

    Asset Management: Automate or Die?

    Don’t give in to upstart FinTech! Don’t rip out existing systems - connect and enhance legacy to drive UX and combine your hard-won experience with new, powerful AI to drive cost and deliver analytics.

    Robotic Process Automation

    RPA (Robotic Process Automation) can connect ‘unconnectable’ systems…yes including mainframes/green screens…and remove repetitive tasks.

    More Effective (and Smaller) Call Centre

    You could spend 18 months implementing a new shiny, omni-channel solution…or you could combine existing systems with the most powerful algorithms and general results in 3 months.

    psKINETIC Financial Services Insights

    AI and Successful Automation

    Andrew Watts
    Executive for Customer
    Service Improvement, Bendigo Bank

    Ryan Buerger
    IT Director at FirstBank

    Josh Seeman
    Director of Process and Software Quality, Janus

    Bill Raczyk
    Director of Business Process Improvement

    Martin Daly
    Senior Financial Operations Manager, Cabot

    Christopher O’Neill
    Senior Vice President Operations, TransUnion

    For further information,
    or to discuss
    how we could help you:
    Email Emma Walker
    ~ Client Partner, FS
    How Appian has transformed Allan Gray's Customer Experience

    “Our vision is to makeour customers’ journey completely seamless, regardless of which part of our bank they interacting with. The speed at which Appian helped us develop and deliver these mission-critical applications made them the ideal partner to bring our vision to life.”

    Andrew Watts, Executive for Customer Service Improvement, Bendigo Bank

    “Appian was chosen because it is a performant, secure, and reliable platform on which we could quickly implement AML Case Management.”

    Ryan Buerger, IT Director at FirstBank


    “Appian is providing a platform to assist Janus with reducing process risk and gaining efficiency throughout the organization.”

    Josh Seeman, Director of Process and Software Quality, Janus


    “We’ve covered a lot of ground in a relatively short amount of time, and we wouldn’t have been able to do all that without a low-code platform like Appian.”

    Bill Raczyk, Director of Business Process Improvement


    “As a Process Owner, I wanted to automate the manual processes to improve our productivity and efficiency, reduce risk of errors in the business (impacting customer journey) and ensure full SOX and Audit Compliance, whilst ensuring cost savings and return on investment within 12-18 months. The Blue Prism Cloud Digital Workforce provided CCM with the solution to achieve these outcomes.”

    Martin Daly, Senior Financial Operations Manager, Cabot



    “Our industry is changing rapidly. We need to be in a position to make swift changes that enable us to serve consumers and our customers as quickly as possible. We see our automation strategy as a critical way for us to stay ahead of the curve.”

    Christopher O’Neill, Senior Vice President Operations, TransUnion