The excitement of selecting and embarking on a new technology after a long and detailed evaluation is often short lived. Very …
In today’s increasingly uncertain world, the Banking industry whether traditional or digital are competing to meet the changing expectations of their customers. For businesses to thrive in this digital age automating middle and back office processes has become crucial.
We work with our clients to help them harness the power of technology to transform their business and grow at pace. Whether outdated legacy or new Fintech solutions, our technologies work alongside existing systems acting as the ‘intelligent glue’ to connect and enhance, rather than replace them.
Through leveraging next-generation automation technologies our clients can quickly react to changing market conditions, empowering their people, and bridging digital gaps to future proof their business.
Our ethos is simple, we enable the success of people through intelligent automation.
Automate middle and back office to ensure customer lifecycle and journey through “Intelligent Glue”, whilst managing fraud and customer onboarding all through a “single Pane of Glass”.
Customer on-boarding and lifecycle is key in today’s consumer banking, having to manage digital and traditional channels to retain and support your customers is challenging, this is where our expertise comes in.
Driving efficiency in loan and mortgage origination and management, whilst maintaining compliance and risk management is key to any provider or broker. Intelligent automation helps drive and maintain this process to provide enterprise level solutions helping to maintain and grow your customer base.
Automating Onboarding To Accelerate Scale And Growth
Recognising their processes were complex and inefficient, Addiko Bank digitalised their internal processes making them consistent across operating countries. Committed to exceptional customer service, they were able to automate their loan process, cutting customer waiting time in half unlocking huge savings.
Having made a series of strategic acquisitions and mergers, Piraeus Bank needed to unify critical business functions on a centralized platform, leverage existing IT assets, and the data they contain and avoid costly “rip-and-replace” measures. The Appian platform equipped the bank’s employees with comprehensive access to the data, processes, collaborations, reports and dashboards needed to optimize how work gets done across the organization.
Considered one of the largest banks in Australia, Bendigo Bank reorganised itself to become customer centric and so needed to break down silos and connect disparate portions of its operations into one unified, quality customer experience. In 18 months, the bank rolled out 25 customer-focused enterprise applications on Appian.