psKINETIC

Bruce Kernes –
Head of VR-Services, Remploy
“You have really become a strategic tool for us. We have successfully used the flexibility of the Case Management platform to win and then quickly deploy new services.”
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Client Overview

Remploy is the UK’s leading provider of employment services and employment to people experiencing complex barriers to work. We initially provided Remploy with a standard case management solution for occupational health and rehabilitation. Following successful implementation, the solution was later extended to facilitate the delivery of a new, large contract with a leading telecom provider.

Problem

– Need to streamline processes
– Difficult to understand workload and utilisation
– Limited reporting and ability to document outcomes

Solution

– On-going optimisation to incorporate learnings
– Subsequent extension to include new services and large telecom contract
– Initial implementation of ps210, our base case management solution

Benefits

– Significant new contract win on back of robust IT solution
– Improved reporting external and internal
– Full online capability from online referral to case closure