The client provides claims management and administrative solutions servicing clients across a global network of more than 70 countries.
Data was manually captured in the field by brokers and loss adjusters and then re-keyed into local systems. These manual processes and the multitude of local claims management systems created a barrier to scaling.
The client had decided to deploy Appian globally to act as a centralised case management solution. However, they didn’t have a solution that allowed them to collect data in the field and sync the update into the central solution.