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Client Overview

AIG is one of the world’s leading insurance companies. We initially delivered an end-to-end case management solution for the AIG Medical Management Services division. Over time, the solution has been extended to include network management, health surveillance, invoicing and a full CRM module.

Problem

– Very limited visibility of case worker productivity
– Inflexible legacy system led to growth in ‘paper processes’
– New contracts requiring SLA tracking and more transparency

Solution

– Online referral and control of treatment network via portal
– End-to-end case management solution implemented in 8 weeks
– Invoicing and integration with finance system

Benefits

– 50 percent increase in case worker productivity
– ROI of 3:1 and new contract wins on back of an impressive system
– Real-time management information, including SLA tracking