Better claims processing is a business imperative. Across all claims processing, delivering a personalised experience is the key objective. Providing customised claims management, with a focus on digital first, requires agility and accuracy. However, claims teams are often challenged with managing multiple systems, slowing down the claims process, and increasing the potential for inaccurate decision making, fraud, or losing customers by not meeting service expectations.

Modern claims administration systems are designed to follow a claim from initiation to payment, closure and reporting, to create an optimised end-to-end solution that reduces risk, cost and improves organisational agility.

A number of solutions fall short. The one size fits all approach leaves gaps that insurers close through manual work arounds, leaving custom digital features on future roadmaps 24+ months into the future. 

Insurers need a solution that automates manual task enabling them to manage their claims processes, mitigate claims leakage, increase productivity and efficiency, and provide superior customer service throughout the claims experience.