The COVID Magnifying Glass On Claims Experience
When COVID-19 hit, the insurance industry reacted well with most insurers rapidly adapting to a remote working model within a couple of weeks. The industry was forced into an ‘emergency fix mode’. Employers had to ensure staff could access systems remotely, and claims had to be validated without meeting the claimant face to face. It […]
Ingolv T Urnes: The Goldman Memoirs – The Great Finale
On Trust, Speed and Risk (Management) Reading about Goldman in the popular press in the nineties and the noughties, you may have thought this is a big gambling operation. Although there were missteps (but fewer than most comparable institutions made), I think part of the secret sauce was dialling up and down the balance between empowerment and controls which enabled Goldman to take advantage of new opportunities faster than […]
Will my Nieces and Nephews borrow from you?
Generation Rent “The Truth” When I started to put this piece together, I asked myself a simple question…“What has changed and why it seems a whole generation are totally unconcerned about buying property and investing in their own future?”, with a generation that is more interested in a “social hook-up culture” buying a home to raise a family seems furthest from their mind. As of 2019 figures suggest […]
Ingolv T Urnes: The Goldman Memoirs – Part Two
No Mission Impossible: Snowstorm & Car Crash Another part of the DNA was this idea of never giving up. The deal or the project was pursued with the intensity of elite soldiers (I acknowledge that this appealed to me personally and that having survived, there may be a bit of rose-tinted glasses going on here). On a late-evening February flight […]
Ingolv T Urnes: The Goldman Memoirs – Part One
10 years at Goldman Sachs: 10 years at psKINETIC “Goldman Sachs has clearly shaped your approach to building psKINETIC,” a colleague said just before the Christmas break, “why don’t you write about it?” From the attic I took down my retired, beaten-up banker briefcase; it was empty except for a lovely note from my wife […]
2021 Commodity Traders: Systems slowing down move to renewables?
2020 has seen record profits as commodity traders took advantage of pandemic-induced volatility. 2021 will be different: Yes, a new strain of the virus will drive short term volatility, but they bigger macro question is the speed at which the industry moves into renewables; it appears to us that we have reached a tipping point. […]
Alternative Asset Managers: are you getting enough out of your data?
We’ve seen an enormous amount of capital flowing into private credit over the past decade. But will this drive down returns? How can you stay ahead of the game? Back in October Hanneke Smits, chief executive of BNY Mellon Investment Management stated that there were limits to “the amount of capital that private equity and […]
FS Opinion – Digital and Challenger Banking…The New Norm?
With the news that Fintech and WealthTech globally are really starting to motor (What do these 28 FinTech rounds from last week reveal about the industry) its safe to say that Digital and Challenger Banking is going to be the new “norm” in my opinion. The more traditional banks are now racing to digitalise to try […]
Insurance opinion: As the sun sets on 2020
As 2020 comes to an end, the legacy it has left behind has probably changed many things forever. Traditional High Street retailers along with other incumbent players across a range of industries are falling like dominos. The Covid pandemic has blown their safety nets down the street creating a new normal, where consumers are ordering […]
psKINETIC Strengthens The FS Team
psKINETIC are delighted to welcome Nick Foggin to our expanding team. Nick has joined as Head of Financial Services where he is tasked with growing the business within the finance industry. He has held many senior positions, most recently as Sales Leader for Convedo Group where he took them from being an unknown Appian partner to becoming Appian reseller partner of the year for 2 […]
Customer lifecycle management – riding the sea of change
Just as a breath of normality was beginning to set in, with many still bearing the scars from the first lockdown, here we find ourselves as a nation reluctantly moving into round two. The first wave certainly opened our eyes to areas of business which we once thought to be stable. As businesses quickly switched […]
Automation: DON’T rip out…connect & enhance!
[kc_row use_container=”yes” force=”no” column_align=”middle” video_mute=”no” _id=”407885″][kc_column width=”12/12″ video_mute=”no” _id=”922266″][kc_column_text _id=”141104″] Today’s operating environment is tricky: How disruptive will future waves of C-19 be? What are customers expecting? Regulators demanding? Competition doing? One thing is clear: Without continued automation and digital transformation to improve customer experience and reduce cost/risk, the future will indeed be perilous. How […]