Artificial Intelligence in Finance: enhancing the customer journey
There are huge pressures to innovate with automation and artificial intelligence in finance organisations. Drivers include the growth of digital advice platforms and regulatory uncertainty: incentives are cost efficiency, precision, accuracy, speed and the push for greater price transparency. Perhaps the greatest motivation of all, however, is that clients now expect a simpler customer experience. […]
Leader or follower?
We have examples of customer processes where we have achieved an automation success rate exceeding 95%. By 2020, automation and artificial intelligence will reduce employee requirements in business shared-service centres by 65%, according to Gartner. By that time, 40% of large enterprises will have adopted an RPA software tool, up from less than 10% today. […]
Digital Transformation is NOT about Technology…
Sometimes you see a heading and you think ‘yes that is spot on’. I highly recommend the short article in Harvard Business Review on the topic. We often ask ourselves ‘why do projects fail?’ Everyone has had failed projects: it is expensive, but it becomes life threatening (and soul destroying…) if one fails to learn […]